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The company says it is actively addressing these concerns while rolling out a broad network modernisation programme designed to significantly improve service reliability, speed, and overall customer experience nationwide.
Telecom Namibia has acknowledged recent network challenges experienced in parts of the country, noting their impact on both customers and businesses. The company says it is actively addressing these concerns while rolling out a broad network modernisation programme designed to significantly improve service reliability, speed, and overall customer experience nationwide.
According to the company, the upgrades form part of its 2027 Integrated Strategic Business Plan (ISBP) and are being implemented in phases. Telecom Namibia explained that while some customers may experience intermittent disruptions during ongoing upgrade activities, these changes are necessary to build a more resilient and future-ready telecommunications network.
As part of the modernisation drive, the company is upgrading its core network infrastructure, including the implementation of a converged FMC Core aimed at improving stability, capacity, and nationwide connectivity. In partnership with SATEC, Telecom Namibia is also developing a next-generation OSS/BSS platform to streamline operations, enhance billing systems, and provide a more unified customer experience across fixed and mobile services.
Additional improvements include strengthening backup power systems through upgraded generators, batteries, and solar hybrid solutions, as well as deploying advanced firewalls to enhance data security for both the company and its customers. The operator is also modernising access technologies by expanding 4G and 4.5G coverage through upgrades from legacy 2G and 3G networks.
Telecom Namibia further highlighted ongoing fibre expansion projects across the country, including new long-distance fibre routes designed to improve speed, reliability, and redundancy between key regions and cities. Its subsidiary, Powercom, has already added 11 new mobile base stations and upgraded eight existing sites in 2026, with plans for 19 additional sites before the end of the year to expand coverage in underserved and high-demand areas.
The company is also enhancing international connectivity by strengthening links to submarine cable systems to improve redundancy for global bandwidth. In addition, it is deploying advanced monitoring and optimisation tools to detect and resolve network issues more proactively.
Beyond infrastructure, Telecom Namibia says it is pursuing a broader Business Re-engineering Project focused on improving internal processes to deliver faster and more customer-centric services. The company reiterated its commitment to transparent communication, urging customers experiencing service disruptions to use official channels for support while upgrade work continues.
It added that the ongoing modernisation programme is aimed at delivering long-term improvements in performance and customer satisfaction, thanking customers for their patience as it works to build a more reliable national network.
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