HCL Technologies Limited has announced that its VoiceOps AI solution has received the Product of the Year Award at the NAB Show 2026 in the Intelligent Technology category. This award recognizes the solution’s capability to transform voice-led interactions and enhance customer experience on a large scale for the media, platforms, entertainment, and telecom industries.
The VoiceOps AI solution is designed for large-scale environments and utilizes AI-driven automation and deep observability to convert interactions into actionable insights. This enables enterprises to shift from reactive support models to predictive, self-healing operations. According to Anil Ganjoo, Chief Growth Officer and Global Head of Telecom, Media and Technology at HCLTech, “Enterprises can no longer rely on traditional operations models in an always-on, real-time world.” He added, “This recognition underscores HCLTech’s VoiceOps AI’s ability to address the evolving needs of modern enterprises with intelligent, autonomous voice operations at scale.”
The NAB Show Product of the Year Awards, presented in Las Vegas, honor significant new products and technologies selected by a panel of industry peers across 16 categories. HCLTech continues to invest in AI and data platforms to optimize the content value chain and enable business growth through customer acquisition and engagement. As a global technology company, HCLTech has over 227,000 people across 60 countries, with consolidated revenues totaling $14.7 billion for the 12 months ending March 2026.
The recognition from the NAB Show is expected to influence HCLTech’s competitive positioning in the AI-driven customer experience market. Questions remain regarding the expected revenue contributions from VoiceOps AI in the upcoming fiscal year and whether HCLTech will expand VoiceOps AI to other industries beyond media, platforms, entertainment, and telecom. Historical stock returns for HCL Technologies show a decline of 2.78% over one day, 5.19% over five days, 9.46% over one month, 34.28% over six months, and 38.00% over one year, with an increase of 8.97% over five years.
