Image: Facebook / Mango Airlines
Four years after being grounded, Mango Airlines appears set for a triumphant return to the skies of South Africa.
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The state-owned carrier, which halted its operations in July 2021, is now in the penultimate phase of finalising a transaction with a selected investor that could revive its operations, much to the relief of stranded customers and aviation enthusiasts alike.
In an official announcement on Wednesday, Mango Airlines shed light on the progress made in talks with the investor.
This collaboration is crucial in moving forward and kick-starting services once again, sparking a wave of hope among those who have been affected by its suspension.
As part of the restructuring process, the airline is working to assess the value of un-flown tickets and vouchers issued during its business rescue period.
Mango has outlined the next steps for customers who purchased tickets but were unable to fly due to the airline’s operational shutdown.
If the impending deal with the investor is successful, each affected passenger will be entitled to receive a voucher equivalent to the value of their unused ticket, valid for when flights resume.
However, should negotiations not bear fruit, tickets will be considered creditor claims in the ongoing business rescue, with payouts issued to customers covered only partially by dividends.
Passengers eager to ensure their claims are recognised are urged to take prompt action. The airline has implemented an online verification process through its website, where customers can confirm their ticket details.
The Mango verification portal will open on Wednesday, 4 June 2025, at 09:00 and will close on Monday, 1 September 2025, at 23:59. Submissions received post-deadline will not be entertained, emphasising the importance of timely participation in this crucial phase for claiming ticket values.
To facilitate this verification, Mango has stated that customers need to complete the “Mango Flight Ticket Verification Form,” which requires either a voucher number (if issued) or the original booking or PNR number.
However, there are key exclusions; those who purchased tickets prior to the operational halt on 26 July 2021 and individuals who have already secured refunds through banks, credit card providers, or other third parties are not eligible to utilise this verification system.
Article shared by Cape Town ETC.
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