Author: Chris Anu

Capitec CIO Andrew Baker Capitec has launched an AI-powered tool for its contact centre that it says reduces call handling times by up to 18% by giving agents real-time context about a client’s issue before the conversation begins. The tool, called Pulse, is triggered when a client contacts Capitec’s support centre through its banking app. It draws on signals from across Capitec’s systems, including payment data, app diagnostics and risk indicators, to give agents an immediate picture of what has gone wrong, removing the need for clients to explain their problem from scratch. “Faster resolution is part of it, but…

Augustine Tumi Mogashoa, Director of IT and Business Continuity Management Specialist, ASQE (Image: Supplied) “In project management, as in technology, complexity is inevitable. Confusion is not,” says Augustine Tumi Mogashoa, Director of IT and Business Continuity Management Specialist at ASQE. “Clarity is the discipline that separates the two.”In an era defined by accelerating digital transformation, competing priorities and relentless change, organisations are investing heavily in technology to modernise operations and improve competitiveness. Yet delivery challenges persist. According to Mogashoa, the differentiator is rarely technical capability alone.“The professionals who consistently deliver are not always the most technically gifted, they are the…

Opensignal’s Sylwia Kechiche South Africa’s mobile operators are from time to time recognised by global network experience specialist Opensignal for the quality of their networks. However, compared to their market-leading counterparts in other parts of the world, local telcos continue to lag on key metrics. The lag is at first glance anomalous because, according to Sylwia Kechiche, vice president for industry analysis at Opensignal, the radio access network (RAN) equipment in South Africa is on par with global standards. “We test end-to-end customer experience and, in the case of South Africa you might have the same RAN, but the RAN…

There is a fundamental shift in how cyber risk must be approached. (Image: DIOPOINT) Cyber threats continue to escalate, ransomware attacks are becoming more sophisticated and hybrid infrastructure environments are expanding across on-premises systems, virtualised platforms and cloud services. At the same time, local businesses face additional pressures such as load-shedding, regulatory requirements and an increasing reliance on digital systems to maintain operational continuity.The result is a fundamental shift in how cyber risk must be approached.For many organisations, the priority is no longer simply preventing an attack. The focus has moved towards ensuring that systems, data and infrastructure environments can…

Artificial intelligence isn’t just changing how work gets done, it’s rewriting the rules of business. Organisations are scrambling to redefine processes and job descriptions, while employees are grappling with new tools and new ways of thinking that are transforming the way they approach their daily tasks. In this episode of the TechCentral Show, Antony Makins, chief operating officer and acting CEO at TForge and chair of the special group on AI and robotics at the Institute of IT Professionals South Africa, unpacks the skills revolution unfolding alongside the AI one. Makins delves into the patterns emerging across organisations and the…

The programme positions creators as entrepreneurs and technologists influencing product design, digital culture and platform evolution. (Image source: 123RF) South Africa’s growing creator economy will take centre stage at the SA Innovation Week 2026, where a new collaboration between the SA Innovation Summit and Creator Hub will explore how digital creators are driving innovation and economic participation across the continent.According to a statement, the partnership will introduce a dedicated “influence with innovation” track, positioning the creator economy as a growing force shaping the future of work, storytelling and digital entrepreneurship in SA.The Creator Hub Programme will convene digital creators, platform…

Apple’s new MacBook Neo The new MacBook Neo, announced by Apple late on Wednesday, is not a machine designed for power users. It certainly won’t replace anyone’s MacBook Pro or high-end gaming rig. Yet that’s exactly what makes it one of the smartest moves Apple has made in years — and one that should have Windows PC makers losing sleep. The MacBook Neo is a US$599 laptop powered by Apple’s A18 Pro chip — the same silicon that first appeared in the iPhone 16 Pro in 2024. It comes in four colours, offers 256GB (or 512GB) of storage, 8GB of…

In this episode of ITWeb TV, Johan Gellatly, MD of Altron FinTech, discusses the company’s several initiatives to boost financial inclusion in South African townships, as well as the challenges the kasi economy is facing in regards to digital payments adoption. #Altron #Fintech #FinancialInclusionAltron FinTech is stepping up efforts to digitise payments within South Africa’s vast informal economy − a sector that still relies heavily on cash transactions.So said Johan Gellatly, managing director of Altron FinTech, in an interview with ITWeb TV. He noted that the fintech division of JSE-listed Altron Group is rolling out technologies and partnerships aimed at…

Citroën South Africa is taking an unconventional approach to the launch of its Basalt SUV Coupé, using a two-week teaser campaign that foregrounds design and user experience before releasing any technical specifications. Rather than leading with power outputs or trim levels, the campaign reveals selected components — lighting signatures, wheel designs and interior details — presented as standalone visual elements under the line: “You’ll want a piece of it.” The strategy reflects a broader shift in how vehicles are marketed and evaluated. As cars become increasingly digital products — defined as much by interface, connectivity and in-cabin experience as by…

After 11 March, any platform provider that has not registered will be considered non-compliant and operating illegally. (Image source: 123RF) Only three local e-hailing platform providers have formally registered with the Department of Transport (DOT), as the deadline for compliance with the new national regulations approaches.According to the DOT, two Gauteng-based e-hailers and one national platform have completed registration under Section 66(A) of the National Land Transport Amendment Act through the National Public Transport Regulator (NPTR).In November 2025, the Gauteng Department of Roads and Transport called on e-hailing app providers working with e-hailing operators in the province to legally register.This…