Close Menu

    Subscribe to Updates

    Get the latest creative news from FooBar about art, design and business.

    What's Hot

    Tracy Makhanya is Championing KZN’s Sporting Stories on Community Airwaves

    July 6, 2025

    7 spook-tastic haunted attractions in Dubai for all the chills

    July 6, 2025

    Home affairs to roll out restaurant-style self-service kiosks

    July 6, 2025
    Facebook X (Twitter) Instagram
    • Home
    • Contact Us
    • About Us
    • Privacy Policy
    • Terms Of Service
    • Advertisement
    Sunday, July 6
    Facebook X (Twitter) Instagram Pinterest Vimeo
    ABSA Africa TV
    • Breaking News
    • Africa News
    • World News
    • Editorial
    • Environ/Climate
    • More
      • Cameroon
      • Ambazonia
      • Politics
      • Culture
      • Travel
      • Sports
      • Technology
      • AfroSingles
    • Donate
    ABSLive
    ABSA Africa TV
    Home»Technology»Making IT happen: how Trade Link gears up to enable SA retail strategies
    Technology

    Making IT happen: how Trade Link gears up to enable SA retail strategies

    Chris AnuBy Chris AnuJune 20, 2025No Comments4 Mins Read
    Facebook Twitter Pinterest Telegram LinkedIn Tumblr Email Reddit
    Making IT happen: how Trade Link gears up to enable SA retail strategies
    Share
    Facebook Twitter LinkedIn Pinterest Email Copy Link


    Trade Link CEO Ahmed Laher

    A lot goes on behind the scenes when major South African retailers modernise or migrate their IT systems. For key implementation partners like Trade Link, planning and preparation can start years before the project begins.

    Trade Link, a specialist in retail IT systems, supports over 50% of leading FMCG retailers in South Africa and has a 30-year history of enabling transformation and modernisation for household name organisations.

    CEO Ahmed Laher says Trade Link stays abreast of every new development in retail technology, as well as going to great lengths to understand customer strategies. It invests in building its own capabilities up to two years before customers take the plunge and modernise their systems.

    “We continually build internal capabilities and partner aggressively with vendors to ensure that we are ready to translate business requirements into successful outcomes. We make the investment up to 24 months before generating the revenue: very few organisations have the scale and propensity for that type of play,” he says.

    Professional services stays ahead of the game

    Claire Alexander, director of Trade Link Professional Services, explains that this level of preparedness allows Trade Link to offer a full suite of consulting and project management services.

    “We can play a key role in everything from scoping the business requirement from a customer level to translating that into the requirement agreement, agreeing together with the software vendor who’s going to play what role and then delivering against that,” she says.

    The 40-strong Professional Services division includes a development team for app enablement and extension development, custom development and integrations, and quality assurance.

    “We have the skill set, the competence and the experience to develop into the core on behalf of leading international software vendors. This is particularly important for international vendors who know their core products exceptionally well, but who don’t have our level of experience in dealing with the nuances of operating in Africa, for example fiscal requirements,” she says.

    Trade Link has also invested heavily in automated testing to support service delivery. “Automated testing offers significant time savings, which may also result in cost savings. With automated testing, you can do regression automated testing on anything that existed before the new piece of development was brought into the code, which is a massive value proposition,” Alexander adds. “For customers, it means a higher level of confidence – getting releases to them a lot quicker, with far fewer issues.”

    Trade Link Professional Services director Claire Alexander
    Trade Link Professional Services director Claire Alexander

    Trade Link’s focus on continuous improvement means the Professional Services division is constantly enhancing its capabilities to help futureproof customer environments.

    Driving progress without dropping the ball

    Laher and Alexander emphasise that while Trade Link stays abreast of global trends and invests heavily in continuous improvement, it remains focused on its foundation of trusted service delivery.

    Notes Alexander: “Our innovation strategy is always concurrent to making sure we never drop the service level that we are bringing our customers today. It has to be both. Our retailers depend on us to help them deliver a consistent and differentiated customer experience to every shopper that comes through their door. So we make sure that we deliver at the highest expected level and meet all of our commitments on our SLAs, but at the same remain open to change and investing today for what we think is coming tomorrow.”

    Key to achieving this is Trade Link’s strong, stable executive team, Alexander believes.

    “The majority of the team members have got long tenures with the business,” she says. “They play to their area of strengths and ensure that not only are we working cohesively as an executive team, but that within our teams we also have the right culture and continuous improvement mindset. Everyone in the company is deeply committed to their role in helping us to succeed as a business, and enabling our customers to thrive.”

    About Trade Link
    Trade Link is a leading retail innovation and support services partner to retailers in South Africa and the rest of Africa. Strategic partner to global leading point of sale and retail solution providers, with wraparound support, development and professional services. It is our experience and deep retail knowledge that makes the difference to our customers, we are the “Trade Link” between retailers and their customers!

    Don’t miss:

    Trade Link: How POS became the beating heart of modern retail



    Source link

    Post Views: 11
    Share. Facebook Twitter Pinterest LinkedIn Tumblr Email
    Chris Anu
    • Website

    Related Posts

    Home affairs to roll out restaurant-style self-service kiosks

    July 6, 2025

    The land grab we’re not talking about is digital

    July 6, 2025

    Drones join the climb to save Everest

    July 6, 2025
    Leave A Reply Cancel Reply

    Top Posts

    Who is Duma Boko, Botswana’s new President?

    November 6, 2024

    As African Leaders Gather in Addis Ababa to Pick a New Chairperson, They are Reminded That it is Time For a Leadership That Represents True Pan-Africanism

    January 19, 2025

    BREAKING NEWS: Tapang Ivo Files Federal Lawsuit Against Nsahlai Law Firm for Defamation, Seeks $100K in Damages

    March 14, 2025

    Kamto Not Qualified for 2025 Presidential Elections on Technicality Reasons, Despite Declaration of Candidacy

    January 18, 2025
    Don't Miss

    Tracy Makhanya is Championing KZN’s Sporting Stories on Community Airwaves

    By Prudence MakogeJuly 6, 2025

    In a province where the heartbeat of sport pulses through every township and schoolyard, Tracy…

    Your Poster Your Poster

    7 spook-tastic haunted attractions in Dubai for all the chills

    July 6, 2025

    Home affairs to roll out restaurant-style self-service kiosks

    July 6, 2025

    Rowlene Releases Powerful New EP Moments After: A Journey Through Healing, Growth, And Self-Reclamation

    July 6, 2025
    Stay In Touch
    • Facebook
    • Twitter
    • Pinterest
    • Instagram
    • YouTube
    • Vimeo

    Subscribe to Updates

    Sign up and get the latest breaking ABS Africa news before others get it.

    About Us
    About Us

    ABS TV, the first pan-African news channel broadcasting 24/7 from the diaspora, is a groundbreaking platform that bridges Africa with the rest of the world.

    We're accepting new partnerships right now.

    Address: 9894 Bissonette St, Houston TX. USA, 77036
    Contact: +1346-504-3666

    Facebook X (Twitter) Pinterest YouTube WhatsApp
    Our Picks

    Tracy Makhanya is Championing KZN’s Sporting Stories on Community Airwaves

    July 6, 2025

    7 spook-tastic haunted attractions in Dubai for all the chills

    July 6, 2025

    Home affairs to roll out restaurant-style self-service kiosks

    July 6, 2025
    Most Popular

    Tracy Makhanya is Championing KZN’s Sporting Stories on Community Airwaves

    July 6, 2025

    Did Paul Biya Actually Return to Cameroon on Monday? The Suspicion Behind the Footage

    October 23, 2024

    Surrender 1.9B CFA and Get Your D.O’: Pirates Tell Cameroon Gov’t

    October 23, 2024
    Facebook X (Twitter) Instagram Pinterest YouTube
    • About Us
    • Contact Us
    • Privacy Policy
    • Terms Of Service
    © 2025 Absa Africa TV. All right reserved by absafricatv.

    Type above and press Enter to search. Press Esc to cancel.