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Uganda Airlines has temporarily suspended scheduled flights between Entebbe International Airport (EBB) and Dubai International Airport (DXB) following a closure of the airspace affecting operations on the route.
In a statement dated Saturday, February 28, 2026, the national carrier informed the public that the suspension takes immediate effect and will remain in place until the affected airspace reopens and normal flight operations can safely resume.
The airline emphasized that the decision prioritizes passenger safety and complies with aviation regulations.
The Entebbe-Dubai route is a key international connection, linking Uganda to the United Arab Emirates for business, tourism, and cargo services. The temporary suspension is expected to disrupt travel plans for passengers booked on upcoming flights.
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However, the airline assured customers that comprehensive support measures are in place to minimize inconvenience.
Passengers with confirmed bookings on the suspended flights will be re-accommodated on alternative carriers where possible.
Where immediate re-routing is not feasible, travelers will be rebooked on future Uganda Airlines flights at no additional cost once operations resume.
The airline is also offering flexible travel options, allowing affected guests to change their travel dates without penalty.
Uganda Airlines is proactively contacting affected passengers via phone and email with detailed information on revised travel arrangements.
Customers who booked through travel agents have been advised to coordinate directly with their respective agents for assistance.
Passengers scheduled to travel on the Entebbe-Dubai route are urged to verify their flight status before heading to the airport by visiting the airline’s websit or contacting the call center.
“Our top priority remains the safety and comfort of our passengers and crew. We sincerely regret the disruption to our guests’ travel plans and appreciate their patience and understanding as we navigate this situation beyond our control. We will provide further updates as soon as the airspace reopens and normal scheduling resumes,” the airline said.
The airline said further updates will be communicated through its official channels as the situation develops.
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