Earlier this year, we emphasized that business transformation is a continuous journey, not a static destination. It consistently translates innovation into tangible daily results. Today, we’re thrilled to highlight significant progress in the SAP Services and Support portfolio.
To better drive success, our unified service release model will continue to deliver expanded capabilities seamlessly. This update demonstrates the real-world impact of our strategy, especially as businesses increasingly embed AI into their core operations.
Realizing value: documented progress and strong customer adoption
Our core mission remains to provide guidance that is simple, predictable, and directly connected to measurable business outcomes. We are delighted to see this approach gain substantial momentum. Hundreds of organizations have adopted our Advanced Success Plan and Max Success Plan, validating that deeper engagement leads to stronger, long-term results. Our customers’ success is our priority. We bring our entire portfolio together to help create a seamless experience, custom-fit to customer needs.
Empowering businesses with next-generation capabilities
To help organizations navigate in today’s dynamic market, we’ve focused our services on three strategic growth drivers:
- Powering the Autonomous Enterprise: We help streamline processes and boost efficiency by pairing intelligent tools with expert guidance. This includes AI-powered capabilities like Joule for SAP for Me for proactive insights and agentic case resolution to help deliver faster, more intelligent support.
- Enabling targeted business transitions: We deliver clear, structured pathways that help businesses confidently unlock SAP’s newest AI capabilities and innovations across specific lines of business. These tailored migration paths can simplify transition and integration processes.
- Driving front-office impact with productivity AI: Our focus can deliver measurable productivity gains for front-office teams through deeply embedded AI capabilities, enhanced release guidance, and strategic engagement planning aligned with business outcomes.
Expanding and integrating support for every stage of the SAP journey
Our SAP Services and Support portfolio is streamlined into three success plans (Foundational, Advanced, and Max) with three supplemental offerings (development services, application management, and professional services), all designed to complement each other to support continuous adoption, innovation, and transformation at every stage of the journey. The focus is on clearly defining what each offering provides, when to use it, and the specific outcomes it can deliver.
Success plans: evolving as the primary engagement model
Our success plans continue to strengthen their position as they offer expanded solution area coverage and AI-powered capabilities. The Foundational Success Plan has full SAP solution area coverage, providing clearer pathways to Advanced Success Plan and Max Success Plan engagements. New expert-led AI services are now available, with enhanced SAP Build coverage to support AI maturity journeys. Furthermore, upgraded release guidance tooling helps improve planning consistency, and automated provisioning for Max Success Plan customers can streamline the engagement process.
The tangible impact of these integrated AI capabilities is already evident, with Joule for SAP for Me seeing strong adoption with nearly 200,000 users year-to-date, while agentic case resolution uses AI agents to help automatically handle and resolve support cases, working to reduce resolution times and minimize the need for manual escalation.
Development services: unlocking the full potential of SAP BTP
In the current release, our development services have been expanded to help unlock the full potential of SAP Business Technology Platform (SAP BTP).
New extensibility packages offer structured guidance and best practice frameworks for custom applications and integrations to enable faster delivery and consistent quality. Furthermore, all managed development engagements formally embed clean core principles, which help make custom solutions upgrade-safe and future-proof. In addition, AI-assisted tooling is now standard in eligible engagements, working to further reduce timelines and improve code quality.
Application management: sustaining continuity and performance
Application management, which handles the day-to-day operations and ongoing optimization of a customer’s live SAP environment, continues to evolve as a critical pillar to help ensure continuity and performance across SAP environments.
SAP enables customers to operate the Autonomous Enterprise with confidence by continuously governing, securing, and optimizing autonomous applications and platform services. AI-assisted monitoring and intelligent incident remediation help proactively identify risks, reduce resolution times, and improve operational resilience. Through an integrated adopt-to-operate approach, SAP can connect adoption, success planning, and application management into a seamless lifecycle experience, helping customers accelerate value realization, maximize business outcomes, and sustain transformation success.
Professional services: structured implementation and transformation
Our professional services can deliver targeted, one-time project expertise, including end-to-end implementations, complex migrations, upgrades, and system optimizations.
With the new release, SAP is simplifying its professional services portfolio to support transformation journeys by aligning with success plans and integrating proven expertise into scalable engagement models. Refreshed outcome-based services help expand coverage across SAP solutions and are designed to align with the Advanced Success Plan and Max Success Plan. Furthermore, formalized handoff protocols between success plans and professional services help foster seamless continuity of project context.
A partnership for continuous success
This unified portfolio release underscores SAP’s collective strength and shared commitment to help transform customers’ SAP experience with a streamlined support portfolio built for impact:
- Modular choice: Easily scale services to match exact goals.
- Ongoing optimization: Continuously unlock software potential with proactive guidance.
- One connected system: Enjoy a frictionless, cohesive experience across the full suite.
Transforming your business shouldn’t be complicated. At SAP, we partner with you to turn complex transformation into measurable, lasting business results. Explore our newly evolved SAP Services and Support portfolio to see how it can help maximize value and drive your strategic goals forward.
Dr. Uwe Grigoleit is senior vice president of Customer Evolution & Portfolio at SAP.
