- A technology outage struck United Airlines on Saturday morning.
- Many flights across the US were delayed, leaving some passengers in limbo.
- A United Airlines spokesperson said the problem had been resolved and operations were returning to normal.
United Airlines passengers said on social media that the issue affected operations at several major airports, including Washington Dulles International Airport in Virginia and Newark Liberty International Airport in New Jersey. Some passengers said they faced delays, while others said they encountered issues checking in, boarding, and checking their bags.
Down Detector, a site that tracks status updates and outages, showed that passengers began reporting the issues before 7:40 a.m. on Saturday. By 8:23 a.m., Down Detector had recorded more than 430 reports.
A spokesperson for United Airlines said the issue has since been resolved.
“Our teams are getting our operations back to normal after a technology outage affected contact centers and check-in processes earlier today,” the spokesperson told Business Insider. “We encourage customers to check their flight status on the United app as they get ready to travel today.”
The spokesperson said the outage struck the airline’s reservation system. As a result, the company couldn’t process check-ins or process customer tickets. The spokesperson said the outage did not affect flights that were already airborne or had left the gate.
United Airlines was among several airlines that faced major disruptions after widespread tech outages related to a CrowdStrike update two years ago. At the time, the airline cautioned pilots that they may be unable to communicate with ground services. It was forced to cancel thousands of flights as a result.
